who regulates home warranty companies in north carolina

That sounds like a lot, but as past Bamboozled columns have shown, it's impossible to tell whether a complaint number is high or low without having the perspective of knowing how much business a company does. We asked CCHS, but a spokeswoman refused to say how many warranties it has. She did say it manages more than one million claims per year. BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep.

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Every household in America contains someone who doesn't need to be hot or cold.